For managed service providers
Run your whole MSP from one place.
Client Access brings service requests, documentation, monitoring, DNS, email and billing into a single suite, built by a working MSP that runs on it every day.
One suite instead of six tools.
Every module shares the same clients, sites and devices, so a ticket, a monitor alert and an invoice all point at the same record.
Service desk
Requests, tasks and a support inbox that turns client email into tickets, with full history per client.
Documentation
Device and service records for every client site, with credentials kept encrypted and certificates tracked to renewal.
Monitoring
An on-site appliance discovers devices, runs monitors from templates and pages your team when something breaks.
DNS and email
Host and edit your clients’ DNS zones and manage hosted and filtered email from the same console.
Time, quotes and purchasing
Track time against requests, send quotes, raise purchase orders with your vendors and close each billing period cleanly.
Dashboard and reports
See open work, alerts and renewals at a glance, and report across every client when it is time to review.
Monitoring
Know before your client calls.
Drop a Proeye appliance on the client network and Client Access takes it from there.
- Discovery finds what is on the network so nothing goes unwatched.
- Monitor templates deploy the same checks to every similar device.
- Paging reaches the right technician, and the alert is linked to the device record.
- History and graphs show how a device has behaved over the past day, week or month.
Built by an MSP, not for a slide deck.
Used every day
Client Access is the system MicroSage runs its own clients on. Features exist because a technician needed them.
Secure sign-in
Every login passes a protected gateway with two-factor authentication before it reaches the application.
Your data stays separate
Each provider works in its own space, with its own users, clients and logs.
See it with your own clients in mind.
Tell us a little about your practice and we will set up a walkthrough of the modules that matter to you.